4 week postop email from adolescent scoliosis mom thanking staff.

I received a nice email this morning from one of our adolescent scoliosis moms, who works in the pharmaceutical industry.

Her daughter had surgery a few weeks ago, and she emailed me a few questions.

At the bottom of her email she included an encouraging word for the Team.

 

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From:  Cindy

Sent: Fri 8/1/2008 4:22 PM
To: Dr. Lloyd Hey
Subject: FW: Brooke

      Most importantly, we would like for you and Dr. Hey to know that we were and are very pleased with the care, professionalism and compassion that each of you provided for both Brooke and our entire family.  When we say “each of you,” we mean all of Dr. Hey’s office staff (I won’t remember everyone’s names) and also the hospital staff at Duke Raleigh Hospital.  It means more than any of you could possibly know.  I have worked in Medical Surgical Units before (specifically orthopedics) and also in physician’s offices, and I know how demanding the jobs are.  All of the nursing staff, nursing assistants/technicians, OT, PT, Housekeeping and even Dietary staff were so kind, courteous and professional at the hospital.  I have never met or worked with a surgeon like Dr. Hey, who would provide his cell phone for us to contact him at any time (Unbelievable!), who would pray with the whole family and who would freely answer any and all questions we had (including moments before her scheduled surgery time and before the consent form was signed!).  Neither you nor Dr. Hey ever gave the impression that you were rushed or didn’t have time for our many questions, phone calls or emails and for that we Thank You!

 

With Sincere Gratitude from the whole T______ family (Michael, Cindy, Brooke and brother Andy)     

Cindy ________, RN, BSN

Product Safety Associate

___________ Pharmaceuticals

 

________________

http://www.heyclinic.com